↡↟ FAQ

What payment methods do you accept?
↠ We accept major credit cards (Visa, Mastercard and American Express).

↠ We also offer Pay Pal, Shop Pay, Apple Pay and Google Pay for convenient payment options.

What is your return policy?
↠ We offer a hassle-free return policy within 30 days of purchase.

↠ The item must be in its original condition with tags and packaging.
↠ Refunds will be processed within 7-10 business days after the item is received.
↠ Check out the Returns & Refunds policy for further information.

How long does shipping take?
↠ We offer standard shipping within Australia which usually takes 3-5 business days.

↠ International shipping times vary depending on the location.
↠ For more information refer to our Shipping Policy.

Do you offer international shipping?
↠ We currently do not offer free international shipping on most products, however some items do allow for International shipping.
↠ Please check the individual product listing description information, and if International shipping is allowed it will show as:
↠ Vendor: International
↠ Shipping rates and delivery times may vary depending on the location.
↠ Please check our Shipping Policy for more information.

Can I track my order?
↠ Yes, you can track your order through the tracking link provided in your shipping confirmation email.

↠ Please allow 24-48 hours for the tracking information to update.
↠ If you have any issues with tracking your order, please Contact Us and provide the order number.

What sizes do your clothing or other items come in?
↠ Some items may have specific size recommendations. For sizing or fit, check out the sizing information in either the product description text or as an image in the product listing images.

↠ Please refer to our Size Guide for further information.

Can I cancel or modify my order after I have placed it?
↠ If you need to cancel or modify your order, please Contact Us as soon as possible.

↠ If your order has not been shipped yet, we may be able to accommodate your request.
↠ Once your order has been shipped, we cannot cancel or modify it.

What materials are your jewellery items made of?
↠ We offer a variety of jewellery items made from different materials such as sterling silver, gold-plated brass, and natural gemstones.

↠ Please refer to the product description for specific material information.
↠ If you have any questions about the materials, please Contact Us.

Do you have a physical store where I can try on your clothing items?
↠ We are an online store only and do not have a physical location.

How often do you restock your products?
↠ We restock our products on a regular basis depending on availability.

↠ Some items may be restocked seasonally, while others may be restocked more frequently.
↠ If you are interested in a specific item that is currently out of stock, please Contact Us and we will notify you when it becomes available.

Are your products environmentally friendly or sustainable?
↠ We strive to be as environmentally friendly and sustainable as possible. We source materials from ethical and sustainable suppliers.

Do you offer bulk discounts for large orders?
↠ Yes, we offer bulk discounts for large orders on certain products. Please Contact Us for more information.

What if my item arrives damaged or defective?
↠ If your item arrives damaged or defective, please refer to our Returns & Refunds page for further information. We will work with you to provide a replacement or refund.

How secure is your website?
↠ We take every necessary step to ensure that our site is secured with both a premium firewall and SSL encryption, so you don’t have to worry about viruses, data breaches, or other scary outcomes from reading or buying with us. For more information visit our Privacy Policy.

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